 | Doug Sloan Senior Director, Unilever North America
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Over the past several years Unilever has invested significantly in integrated systems to better manage our business. These systems, although comprehensive, have created complexity for users leading to sub-optimal usage and reverting in some cases to the use of offline spreadsheets. We had continually focused on delivering more training to users in an effort to improve system usage with limited success. We needed a new approach. Solutions4Business’s 3 step strategy has worked well. The approach engaged our users directly, it was fact based and it was sustainable. The Solutions4Business team brought expertise and a pragmatic approach. They were able to pinpoint the underlying issues, address them directly and build a sustainable process to maintain both the master data and the user knowledge. We believe we have turned the corner and can begin to leverage our systems investments. |